Incompetence of billing department!

<p>I took out 2 deal of the months in February 2017 which was mobile data contracts at the Gateway branch. I was not advised about an activation fee or an itemised billing fee for receiving statements via post. I did already have my mobile contract with telko no received statements via past and was never charged an itemized billing fee. Firstly the night surfer data was not activated on both contracts. Which was now sorted out after about 2 months. I've called Telkom twice to dispute the activation fee of R200 x 2. Whoever I speak to can see that I was charged the once off activation fee however when they refer it to their billing department they have responded twice to say that I was not charged. When I asked if it cannot be escalated to a manager the call agent says it must be escalated by the person in the billings department. It is utterly frustrating having to deal with Telkom. I want this resolved or I will cancel my contracts!</p>