Incompetence & No/Terrible Resolution

I requested that my mobile contract be transferred to an existing telkom prepaid number. I have had this number for as long as I can remember and instead of carrying out this simple request, they seized this long standing mobile number of mine by making it inactive. And while this sim card was still in my phone it took on a new number which i only realised after calling relatives who asked why am i calling from a 065 number???? ***??? I immediately contacted the useless call centre or is incapable of resolving technical problems are are merely there to pass messages between customers & support. No help! I then went into the same branch that initiated this request - also No help, just sending emails up and down wasting my time while I am cut off from the world. It is now exactly 1 week since my number seized, i have spoken to *********** *****s at both the callcentre & branch - and there is NO RESOLUTION to this unnacceptable error made by them. I am still uncontactable because no one cares enough to treat this with urgency. This incompetence is appalling to say the least - unable to execute simple technical requests. Vodacom & MTN would have resolved this instantly & here i am going 1 week.... It is my biggest regret dealing with Telkom as a mobile network service provider!