Incompetence is Telkoms new name

Kindly note that on the 27 November 2022 I upgraded my contract online with the double deal black Friday special. Apparently the contract was approved on the 1 December 2022 and the benefits appeared on my upgraded number immediately. The problem is that the devices and other sim was not delivered and has not been delivered to date. I have followed up numerous times with Telkom via whatsapp, facebook, the store at Galleria/Chatsworth, the customer care agents, cancellation agents and sale agents. What I have noticed that despite all these follow ups with Telkom, Telkom has failed to revert with any update on this issue. Further, I have noted that some of the agents accessed my profile and failed to leave a note for any follow up agents. This resulted in me having to relate the entire story numerous times and to wait on the phone for an extremely long period of time every time I called. The manager by the name of Leaittia Khwela had untaken to call with an update and to date and after 5 messages/emails to her she failed to do so. TELKOM is in breach of the contract they entered into with me and they performed in terms thereof by activating the benefit on my primary sim card. If they cannot perform they will be taken for task for their breach.