Incompetence is Key it seems
<p>I have spoken to multiple call centre agents and I cannot believe that you employee these people. They are your contact point for customers and they know nothing about your products and can never give me an answer without checking with someone (plaving me on hold). About a week ago I phoned in to ask about the status of two numbers that I was porting to Telkom, the guys said "Just wait and have some faith"!!! And that is after he wanted to transfer me to Credit Vetting!!!!!! I said no, I need to talk to someone in the porting or technical department.... his response, this IS the porting department. Do you even train your agents?! Luckily this issue resolved itself.<br /><br />My current issue is regarding a recurring voice bundle. On the Telkom Voice Bundle terms and conditions document it states the following:<br />"13. Recurring voice minutes bundles shall be purchased via the Store or by phoning the Call Centre."</p> <p>Not one operator I spoke to knows how to assist me with this, and when I mention the above quote, they say "I can't do it this side, we do not have recurring voice bundles". This is really a very bad experience with you guys and I am really going to start telling people to never move to you guys because you clearly have cheap prices for a reason, and that is VERY BAD customer service, after I convinced a few people already to consider you. Word of mouth is your best advertising strategy and I just get the feeling that not one of your call centre staff really wants to help. When they don't know something they get an attitude with you and just wants to get you off the call, no real attempt to actually help with the issue at hand!</p>
O, and on the online chat interface, the people are just as ***********. After a long time of messaging to and fro, the person couldn't help me at all, and I asked that the manager, or the manager's manger or whoever knows what's going on should contact me. I haven't heard anything!
O, and on the online chat interface, the people are just as ***********. After a long time of messaging to and fro, the person couldn't help me at all, and I asked that the manager, or the manager's manger or whoever knows what's going on should contact me. I haven't heard anything!
I was in a meeting when you tried to phone me. I am aware that the porting has gone through on both my numbers, that's why I said " Luckily this issue resolved itself." What I am struggling with is getting recurring voice bundles that are mentioned in the Telkom Voice Bundle Terms and conditions. No one seems to know about this, so if a Sales representative contacts me please make sure he/she knows about this and can actually help me with this and not tell me that he/she can't help me, it doesn't exist or to dial *180# (because you can only buy once off bundles on this).
I was in a meeting when you tried to phone me. I am aware that the porting has gone through on both my numbers, that's why I said " Luckily this issue resolved itself." What I am struggling with is getting recurring voice bundles that are mentioned in the Telkom Voice Bundle Terms and conditions. No one seems to know about this, so if a Sales representative contacts me please make sure he/she knows about this and can actually help me with this and not tell me that he/she can't help me, it doesn't exist or to dial *180# (because you can only buy once off bundles on this).