Incompetence is clearly Telkoms culture

<p>It is with great frustration and a continued waste of my time that I write the following…</p> <p>1) Your call waiting times is completely unreasonable. I spent my time and resources for an hour on Saturday and not one of your agents could assist.</p> <p>2) Again spent two and a half hours today, after holding for eternity your under s****ed/trained agents either transfer me to the wrong department which has a standard waiting time of about 20 minutes, or they hang up WHICH IS COMPLETELY UNNACCEPTABLE.</p> <p>Utter incompetence is clearly Telkoms culture because I would understand waiting an hour with maybe two bad agents but two days and over 6 agents over various departments is intolerable.</p> <p>3) How can I be assisted if no one takes my details, instead I am just sent in circles or dismissed.</p> <p>4) I want to find out why don’t I receive statements?</p> <p>5) I need to understand why Telkom debited R560.73 from my account because I agreed to your 5G day and 5G night time LTE data promotion for R149.00. No one can answer why, I have requested the sales call so you can hear it for yourself. Any additional costs should have been explained to me.</p> <p>Lastly even if I do get an answer eventually, your terrible service has left such a bad taste I would like to cancel the data contact immediately, fetch your router and cancel the data as I will never want any business with Telkom. </p>