Incompetence is all I can say OMW!

Item: Telkom
Rating: 1
Author: Belinda B

I had endless problems with my mobile phone since accepting a device from Mondo whose a third party to Telkom. I sent the device back and Mondo asked Telkom to take me off the contract.

Telkom not only took me off the contract, they removed my EXISTING MOBILE so that it now says MY NUMBER DOESN'T EXIST!!!! This was discovered when my son who has autism frantically tried getting hold of me yesterday and a voice came on saying "this number no longer exist".

I phoned the helpline and you hold on FOREVER - I held on about 15 minutes to get through and after explaining THREE TIMES my problem to NKANYISO and he couldn't understand what I meant, I asked to speak to someone else who would understand me better. He refused and then I asked to speak to his manager and he still refused to put me through.

I'm really sad to say some your staff isn't very well trained and this cause much incompetence.

I am indeed seriously considering going over to another network provider. It's one issue after another.

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Belinda B's updateReviewer Update

06 Feb 2019, 16:22

TELKOM, WHY DON'T YOU RESPOND? You CANCELLED my mobile number I had for years INSTEAD OF MIGRATING IT AS YOUR EMAIL CORRESPONDENCE WITH MONDO SAYS YOU DID. I even went in personally to a Telkom store in Canal Walk where the technician told me my number would be reinstated the following day. It's going on for 3 days later and my mentally disabled son heavily depend on being able to get hold of me during the day!!!!!!! THIS PATHETIC SERVICE IS UNACCEPTABLE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Belinda B's update06 Feb 2019, 16:22

Reviewer Update