Incompetence is affecting our livelihood

Our business telephone account was paid on the 13th of May and everything was fine but today we get to the office and all our lines are down: "account is locked; contact customer service." So I phone customer care - limited number of consultants available, please wait. No answer. I also start a 'Telkom Chat' - they said agents are working (from home) - no answer on an online chat! As if having no income for more than a month due to the national lockdown isn't enough, now Telkom makes it impossible for our customers to contact us when we can trade. Will Telkom pay for our loss of business, i.e. livelihood? No, of course not! And can they be reached to fix their stuff up? Also, no.