Incompetence is a norm for Telkom

Item: Telkom
Rating: 1
Author: Kevin J

Early in January 2016 I app**** for a Telkom Telephone Landline and ADSL Line. In March 2016 the line was installed and activated foe ADSL. On the 8th of March 2016 i sent them this email request: (Good day, Please release my telephone line for telephone number ********** in order for MWEB to take control of the line. PLEASE DO NOT CANCEL THE LINE. Just release it so that MWEB can take it over. Thank you,) But the next thing they did was cancel the line completely. So I had to fight with them to get the line re-activated. This was done in May 2016 eventually. But with the line re-activated the debit order was not re-activated. Also they did not switch my ADSL Service to Mweb as requested in March. Today they have suspended my line because i am in arrears. The lady in the billing department says its because i have not paid for theADSL service since June. In July I received an account from Telkom saying that I owed them money for the activation that took place in March 2016. I asked them to recover the outstanding amount via the debit order in place. But today I heard that when the account was re-opened in May 2016, it as opened as a cash account. I was also informed that the ADSL service from Telkom is not cancelled and that I need to cancel it again. But I am confident, that if I request to cancel the ADSL Service because I am using Mweb as our service provider, that Telkom will once again cancel the line completely. I also paid the arrears amount today of R2,303.31 that accumalated on my account since May 2016. But according my arrangement with Telkom, I am only supposed to pay R170 for the line every month. Not only are they not competent enough to activate a simple request, they are also good at taking money for a service they don't provide. And every telephone consultant has a different story to tell you. I don't even have faith in Telkom that they will respond to this complaint. The only reason why we are with them is because of the telephone line that we need for ADSL. Telkom is really pathetic and imcompetent.

Helpful (0)

Replies (0)