Incompetence in preordering Galaxy S22

I tried preordering the S22 ultra. First, on the 22nd of Feb, I tried online. I filled in my details online and the next day someone phoned me and I had to give the EXACT SAME details again. The guy said they'd come back to me in 24 to 48 hours. They never did. I went to the Mall@Carnival branch, they said that they can't see what happening with the online system and that they didn't have deals for the phone yet. The one sales lady even said I should come on the 11th of March, when the phone comes out.

On the 11th of March, I went to apply for the phone at the Mall@Carnival branch. The guy says there's no stock of the phone and the stock was only for the people who preordered at the branch. Yet when I went to the branch a few weeks ago the sales people had no clue about deals or preordering.

Now I must wait for the delivery of stock, I don't know how long this is going to take. By the time I get this phone the preorder bonus will probably be void. I hope Telekom will refund me in this case but based on a similar thing happening last year with my mother-- she got the S21-- I doubt they will.