1 reviews | Active since Mar 2017
Incompetence in Billing
<p>i am tired of telkom i have cahnged my banking details in feb and updated my billing date to March, they then decide to go and bill my new account in feb. which did not have funds resulting in a debit order being returned and i lodged a complain which they are still investigating and i am getting charged R200 extra for that debit order being returned due to their incompetency. Come march they decide to bill me on a wrong date still. and they tell me that they have 72 hour turnaround. so from the 08th of march to 23 March they still investigating.</p>
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Telkom Social Media Team
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I am not happy with this, you guys still have not resolved this, i am continuously getting sms that my account is in arrears where as i have made the payment. and even your call centre agent are not well equipped, how come i cant cancel my debit orders cause you guys clearly cant get billing right and dont tell me to send a separate email so that you guys can resolve this, because you cant.
I am not happy with this, you guys still have not resolved this, i am continuously getting sms that my account is in arrears where as i have made the payment. and even your call centre agent are not well equipped, how come i cant cancel my debit orders cause you guys clearly cant get billing right and dont tell me to send a separate email so that you guys can resolve this, because you cant.