Incompetence

Well to much to be said, will start with the latest. we are relocating , been asking for a month how to do this, called all departments , supervisor called back , followed his instructions, now been told the account holder needs to go into a telkom store to make the changes. We tried to cancel, cuz they are clueless of what they doing, Then they said we have to pay a fee of R 2000+. This is ********, we must pay for their mistakes? Or get blacklisted? Also the current connection we pay for 10 Meg, for 2 years never seen that the best - on good days- 8 that is uploaded and download added together. So they actually owns us the difference between 10 and 8 meg. Is there anyone that can help us. So frustrated do not know where to turn too anymore