incompetence / False Advertising ***

Incompetence / false upgrade information

I did an inquiry online and i was called by a sales consultant and that i told by the sales consultation that i will be charged only for prorata for the services used till month end but around receiving my bill i was charged twice for the device that i only received on the 29 October 2019 and again for November. the staff at sales and customer are *********** Jarrod Panther avoids the customers and the when calling in you get told you must call around and nothing gets handled. i want the call to be drawn and that the customer agent that **** to me on Friday as well as when i took out the contract to be disciplined.