Incompetence everytime

I would have given them a 0 if possible a 1star is still being generous. In less than one month of signing up their true colours showed. I called into the call centre to activate my netflix, the agent comfirmed all my details and puts me on hold. 15 minutes later I am still on hold. I decide to drop the call and call back in to find the call centre has closed. They send me an invoice billing me for line installation and a router which is free based on the package I took. Also I agreed on a price for rental charges just to find the charges are different in my invoice. This being due to price increases since 1st September. I advised the lady claiming to to be an supervisor Toli from PE that I app**** In the last week of September and it was confirmed I would pay as as per the amount stated in their book and that I cannot be held liable if the agent did not imform me of any price increases. She said no they won't be able to accommodate me to pay for what I agreed to. I then spoke to Alexis who comfirmed that I should be charged as per the application form they received. Whether this change has been made, I do not know. no one calls me back to confirm any changes or to apologise . I have to call them up everytime. They seem to just want your money. Watch out for this company. this is the worst customer service experience I've had by miles.