incompetence

Absolutely terrible company to use. I have multiple products from telkom and get called daily by their internal sales teams. I recently got called to change over a sim only data contract I have to a new product with the exact same amount of data. I told the guy I spoke to that I'm not interested as it is the same thing why would I change. He convinced me that i needed to switch over for some reason relating to the fact that my current one was expiring. I made a POINT of telling him that i dont want to do this and be double charged, he assured me the old one will be cancelled immediately. all of this should be on recording. I now sit 3 months later paying DOUBLE charges because the old one was not cancelled. i called yesterday to cancel only to be told that i might not be back paid and that i should now call customer service. it is absolutely ridiculous. I have 2 cellphones, a data product, plus a laptop product on my name at Telkom and the moment those expire I will switch to Vodacom. Dont bother with Telkom.