Incompetence consultants

I have received my wireless FLLA phone in 2019 October 14 and to date the service is still not activated. I have more than 20 references, spoke to various managers and team leaders and none of them knows how to resolve the issue. IT department called me and promised that my phone will work within 24 to 48 hours and that is what I am being told since October 2019 to 18 January 2020. I am very frustrated by the telkom service and I had requested them to collect their package if they cannot get it to work and still, no one is taking this issue seriously. I spend over 2 hours every day calling telkom hoping that I will get the matter sorted, but more stress everyday.