INCOMPETENCE CAUSES MAJOR INCONVENIENCE

On 26 June I called the contact centre 081183 (from my landline) to get the correct ref/acc/customer number from the agent to make a payment to a new cell phone account that was suspended. No problem, I just wanted to pay and get it reconnected. I spoke to Thapelo Moja who gave me the amount as well as the number. I had him read it to me twice, I repeated the number twice to him and asked him if he was sure. We agreed that I send him a proof of payment and he promised the reconnection within two to six hours. It never happened. After many hours and phone calls later, even to a collection agency, one bright spark call centre agent noticed the payment had been received - but to the WRONG acc number- an account also in my name, my other contract phone that my son is using. Therefore it can be seen by the agent that the one account is in arrears and the other account is in a huge credit. I was told by agents and supervisors and managers that the funds have to be transferred to the correct account and only then will my service be reconnected!!! This is really super poor service, as because of one call centre agent's INCOMPETENCE I AM STILL WITHOUT SERVICE!!!!!!