Incompetence by the lady who served us

My husband and l have been a Telkom customer for almost 5 yrs now. We have a landline with you. So December 12th 2015 we decided to get a cellphone and laptop on contract and went to Telkom Pavilion with all the needed documents. The lady who attended to us made copies including my husband's work permit and the application was done. Trust me when l tell you we grew grey hair then wks later got an email from her saying she needs copy of my husband's permit which we gave the 1st time mind you. Anyway same day we rush to Pavilion to Submit and we did. A WK later still later we go check how far the process had gone and why its taking forever the same lady consultant said we must gv her copy of work permit this time we shouted at her gave her still. Believe me for us to get any updates we would drive to Pavilion and ask. Tell me about customer Care.then Then when we go again on the 18th of January 2016 she said the application was approved but just needed authorisation from someone we don't know who and promised to sort it out in 4days. The very next day this woman called my husband jus to say unfortunately we won't get the contract because our permit has 24mnts left. She wasted time!!