Incompetence at Telkom Clearwater

When I opened a business line in June '17, I dealt with Winnie. For the most part she was alright, not the most competent or knowledgeable. I asked for a copy of the contract & Winnie advised that it would be sent to me.

Fast forward to August, still no contract. I went back to the store & was told they could not give me a copy of the contract and I would need to call on Monday.

I called and dealt with a lovely efficient Gemina, she logged the call. Winnie from Telkom Clearwater claimed she had contacted me which was a blatant lie. However Gemina kept communicating with me letting me know what she was doing.

Eventually Winnie from Telkom Clearwater called... oh the incompetence. She advised that my contract had been filed away and was discussing with her manager to get the original contract & I would get my copy...

It's been 3 weeks since Winnie assured me I would get my contract.. I don't understand why it is such a mission. I need this contract as it seems my billing is all messed up thanks to Winnie who seemed to get it all wrong during our first encounter.

CAN SOMEONE FROM TELKOM CLEARWATER GET BACK TO ME REGARDING MY CONTRACT!!!!!!