Incompetence at Telkom, charged however i don't own a router or landline

It is with frustration that i write this complaint, as no one in the Telkom centre is competent to assist, all they can say is "call this dept" or hold on, or cut the call. this has been going on from August 2021, up until now 15:00 - no joy. no help, no one can explain to me what is going on, to add to my horror, i received an email on the 31st August 2021 stating "installation complete" what installation?? only to find out is for fibre, which i haven't given the go ahead, as i moved from my previous residence, the new place doesn't have conjut piping, the openserv tech Danny, also knows as he has been here numerous times, you can also contact him on *** , emails received Dear W MOHAMMED ALLI, Please note that your Telkom service number TIN*** is ready for use. Your order reference number is ***A. Please do not reply to this Email. Regards, Telkom SA Dear W MOHAMMED ALLI, Please note that your Telkom service number B*** is ready for use. Your order reference number is ***B. Please do not reply to this Email. Regards, Telkom SA i spoke to 1 kind person Natasha in the call centre who told me the query wwould be resolved, as i cant be charged for something i dont have, rec cancelled REF ***A. today to my horror i get a bill. forAccount summary Date Description Reference Amount 04 Aug 2021 Balance brought forward R 635.67 25 Aug 2021 Payment: Thank You -R 635.67 Subtotal R 0.00 05 Sep 2021 Invoice for September A*** R 1,138.99 Subscription & usage for B*** Uncapped FTTH Promo R 619.39 Subscription & usage for TIN*** Uncapped FTTH Promo R 1,196.00 Device purchases R 999.00 Discounts -R 1,675.40 Total due R 1,138.99 Due by 27 Sep 2021 R 1,138.99 Subscription & usage for B*** Uncapped FTTH Promo R 619.39 Subscription services Description Period Notification Fee 01 Sep 21 R 619.39 Subtotal R 619.39 Subscription & usage for TIN*** Uncapped FTTH Promo R 1,196.00 Subscription services Description Period Lite Uncapped (25/5Mbps) 04 May 21 - 03 Jun 21 R 299.00 Lite Uncapped (25/5Mbps) 04 Jun 21 - 03 Jul 21 R 299.00 Lite Uncapped (25/5Mbps) 04 Jul 21 - 03 Aug 21 R 299.00 Lite Uncapped (25/5Mbps) 04 Aug 21 - 03 Sep 21 R 299.00 Subtotal R 1,196.00 Device purchases R 999.00 Product Description Ref/Date D LINK G2562DG DB *** Once-off payment 26 Aug 21 R 999.00* Subtotal R 999.00 Discounts -R 1,675.40 Discount plan Ref no Discount Discount on ADSL Modems: CPE S B*** -R 999.00 Lite Uncapped (25/5Mbps) TIN*** -R 169.10 Lite Uncapped (25/5Mbps) TIN*** -R 169.10 Lite Uncapped (25/5Mbps) TIN*** -R 169.10 Lite Uncapped (25/5Mbps) TIN*** -R 169.10 Subtotal -R 1,675.40 Total (Charges for Sep 2021) R 1,138.99 VAT @ 15% included on taxable items R 148.55

why am i being Charged/billed for a service i don't have? i would like to know who initiated this and under whose instruction as this is *****!!!! there is no phone line let alone fibre in my new house. How is it that TELKOM can just go ahead and debit a clients account for this huge amount for a non-service rendered??? Why does the statement say from MAY????? I was in the process of moving and requested that once I move this side I would be interested in fibre, however with the new premises built no pining done for the Telkom fibre lines I want FEEDBACK by today, if not I’m going to the ombudsman/the news etc. And to add on to my frustration im appalled at your call centre, there is only 1 person who was kind enough to help me, other cut me off, or just put me on hold and never come back.

What type of service is this, all I want is for you to put yourself in my shoes and get this issue RESOLVED ASAP. thank you