Incompetence at Telkom

I recently tried porting from MTN to Telkom due to the terrible service from MTN. Unfortunately Telkom is no better. I have lost out on business for 2 weeks now due to their incompetence . I had to travel to a store to port my number A consultant at the Telkom Express store in White River started the process and requested the porting to a prepaid number despite me continuously telling her that the number needs to be ported to my business contract with Telkom She said it will be finalized in 24 hours. 48 hours later, she tells me to go to MTN and do a sim swap and come back to the store I then went to store at Ilanga Mall and the Consultant assisted me and advised that the Consultant was making the porting a prepaid. He then corrected everything and said that the process will take up to 48 hours. I called Telkom offices yesterday t Ilanga Mall to no avail. I eventually called back to White River store. The same condultant said that she will sort it out as I advised that MTN had approved the porting I again advised that the number be ported to my contract number. Lo and behold, come this morning my old sim stops working. Well done Telkom.... Only to realize that she still ported the number to prepaid. I now need to incur additional costs to top up when I have a contract with plenty of airtime and data available. Their service is terrible