Incompetence at its best!

This is about the worst experience I have ever had with a telecommunications company and I hope that by seeing this, it will create an awareness on what customer experience should entail. I recently signed with your company for a D-Link router with uncapped wifi. Now I believe that when a tecnician comes out to install and test the communications, and if there are any issues, it should be made aware to the customer with a fix and a temporary alternative sution to better the customers needs. To say the least Telkom did not do that. I had to take in the router as after calling NUMEROUS of times to which the agents mentioned all is okay and have entered this into their database comments, it was NOT working! After taking it in I was told that it will take 3-21 days... should the customer be liable for the detecting an internal issue with the router? I believe that when something like this happens, one of two things should happen: 1. They should give us a temporary router to use whilst the old is being fixed so that it does not alter the day to day work that one needs to do using wifi 2. A new router should be replaced with the old one to avoid lengthy waiting times.

They took in my router with no alternate solution so in turn what should I do? Play with my thumbs??? Should my workload be on a pending status because of the companys incompetence strategies to get things done?? This should be fixed and fast because it will not be a pretty sight having the media involved. The client experience is worse than the scariest horror movie one has watched.