INCOMPETENCE AT EVERY LEVEL

And I receive a response now, the dispute in relation to the device colour has been resolved by myself however Telkom has now messed up with my billing due to Telkoms incompetence.

the actual device was only delivered on the 5th January 2018. I received an invoice stating I am to be debites on the 31st January 2018 and billed from Decemner 2017!!! I opened up a dispute on the 15th January 2018 with Telkom (case no. ********** 7) as sales agents had refused to resolve the matter. I was then debited on the 31st January 2018 without my consent as the initial debit was to be processed in February. I contacted Telkom and the consultant requested I reverse the debit order as it is evident that I was billed incorrectly, advising me that any reversal fee be waived. I had done so and reversed my payment. I have however then received a sms stating that the case had been resolved and received another invoice reflecting an amount of R750.00 (package signed on for is R199pm) be debited at the end of February 2018. THIS IS THEFT AND MISLEADING INFORMATION!! I contacted Telkom and the consultant states that the initial case was closed due to insufficient information being provided but confirmed once again that I was not to be debited. MY SITUATION WITH THIS MATTER HAS WORSENED AND RECEIVED NO ASSISTANCE TO DATE!