INCOMPETENCE AT A HIGHER LEVEL

<p>I am at my wits end with Telkom, frustration doesnt even beging to explain how I feel. I recieved delivery of at router on 14 Feb and since then it says no network. I called and called and called I even went to Cresta stores to get it activated and no one is able to help me. I am told I need to call the courier who delivered to ask him to activate the sim card. Now I dont how I should deal with this since I dont even know who the courier is since I am not working for Telkom. Even at the stores I was told I need to contact the courier. Today its 2 weeks and this router is still not active but the Telkom deducted payment in advance very efficiently but they are not giving me the service I paid for. I have been direct messaging them on Twitter and each time I am told sorry for the inconvenience but nothing happens. Now I was told Thelma will call me to assist. She asked me what time she must call me when I will have the router with me so that she can activate it but she doesnt call I am left waiting for Thelma's call who also clearly like all other Telkom employees cannot be bothered with my complain. PLEASE ACTIVATE THIS SIM OR SEND THE COURIERS TO COLLECT AND REFUND MY MONEY BACK. I AM DONT WITH THIS INCOMPETENCE - ********** 8</p>