Incompetence and unwillingness to help

Since February I have been trying to get Telkom to put my adsl line into the holding pool for another ISP to take over the line and data. After numerous calls telling me they can not place it into the holding pool I was eventually told to cancel the line and under the reasons put place broadband into the holding pool. I was supposed to receive a call to confirm this but I did not receive one. One month after this the adsl was cancelled and was not placed into the holding pool. I have been without internet for days now. I have phoned 10210 and 10213 and every operator tells me to phone the other number as they can't help me. I have emailed and received one back saying my line was cancelled due to non-payment which is completely untrue and I must apply for new services to place into the holding pool. No one is willing to help and fix the mistake that that Telkom made.