Incompetence and unwillingness to help

I encountered a problem with sending email on Dec,30 ( Telkom is my service provider). I could receive emails, but could not send. I then contacted Telkom\s Technical support. What an absolute DISASTER!!<br> The first person I spoke to was TABU. He changed my password and after that I had an even bigger problem. Now my send AND receive did not work!. He then said that he will log a complaint for a senior technician to call me within an hour. After an hour and a half nothing happened so I called again. This time I spoke NOMFUNDO who said that the techinician will call me back shortly. After 5 hours and no response I called again and spoke to TOKUZA