Incompetence and poor service!!!!

on 8 December 2021 had my contract transfered to the new owner of my business, we were told it was transfered and asked for a reciept but was told that there isnt one. I was still debited on 1 january 2022 so i contacted a telkom store and was told that the transfer was not done. I now reside in cape town and am told that i need to go to the store with the other person to have it done again . What is frustrating is that the other person is in durban so this is not possible . If your staff where competent enough i would be sitting in such a difficult possistion wasting my time and money. Will never do business with you again ,i much rather pay more and recieve better service from a competetor....