Incompetence and Poor Service

I cancelled my Data portion of my ADSL line in may due to migrating to another ISP, Telkom failed to cancel my Data portion and kept on billing me for services I cancelled. I didn't pay the account seeing that it was incorrect, when I attempted to correct the mistake by contacting Telkom, I get placed on hold for hours on end since they are having alleged high call volumes! Is it Telkom being understaffed? Are there really High Call volumes and why? Lets be honest and solve the problem! What about my cell phone account? Who is paying that? After hours of holding and then abandonment its the same story from the land line after hours, when I get through, I then get cut off without help while being transferred to other department. Now I'm paying for services at an ISP which I cannot use, who will reimburse me for that? Now after a dispute has been lodged, I have to wait even longer for it to be resolved. Now I'm receiving threatening automated telephone calls threatening actions from lawyers to force me to pay this account... and that on a supposed month to month contract? must the consumer always have to suffer and pay therefore? Reference numbers: TIN *** & ***2.