Incompetence and no service

Telkom blacklisted my cell device without my authorization or knowledge. After several failed attempts to get this reversed, they refused to give me a contact number to talk to somebody directly within the department who's supposed to sort this out.

They're happy to take your money and promise the world, but as soon as you need them to sort their own errors out they can't assist.

****** useless, I might never have this sorted out.