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S. W.

1 reviews | Active since Sept 2018

14 Sept 2018, 13:51

Incompetence and Customer DIS-Service at it's finest!!!

I ordered my new upgrade on 04-09-2018 and was told my new handset should take 4 to 7 business days to arrive. Now, on 14-09-2018, 9 business days later, I call to follow up on the status of my order which still hasn't arrived. I call the 10213 service number who say the courier obviously never delivered it as its showing I had no proof of address, but noone ever contacted me. So I'm told to call the courier company, which I do, only to be told that Telkom didn't have the correct documentation so they were unable to take the handset. I call the 10213 service number again, who told me because its a cellular issue, I need to call 081 180. Which I do.....only to be told that they don't deal with handsets, and I need to call the 10213 service number. *** Telkom?!?!?! It honestly blows my mind how a company can be SOOO ***********?!?! I am sick of getting pushed from pillar to post and having to hold forever each time just to be told that NOONE can help me!! If you're ever thinking of joining Telkom as a service provider, my advice to you is simple.....DON'T DO IT!!!!!

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SW
S. W.'s update19 Sept 2018, 14:05
Reviewer Update
Following on from my previous review, I have now called the 10213 number a total of 12 times, spoken to 12 different consultants for over 1 hour and 27 minutes in total, been put on hold and had my call dropped numerous times, and STILL no one can help me?! And that doesn't include the 4 calls to 081 180, the 2 times I've tried to get help from your service agents on your website, the 2 bounced emails from ********** (which doesn't work because the email box is full and not receiving messages at the moment), the 1 request on your website for someone to contact me from the service department, and the 1 request on your website for someone to contact me from the complaints department. The ONLY thing that has happened is I received a response from Telkom on my previous review stating that my query had been received, and to be assured that Telkom will task their team to attend and advise as soon as possible (Interaction REF: AI ********** ).....which I received yesterday morning, but have still not been contacted! Oh, and a call from a sales agent informing me that I'm due for an upgrade. *SERIOUSLY?!?!?!* Maybe you should divert some of the attention you place on sales and harassing people into actually providing your paying customers with a MODICUM of customer service!