Incompetence and Bad Service

My Company has over 20 contracts at telkom recently we wanted to upgrade one so we went into the store and they couldn't assist and said I need to wait 9 days so we called customer service on 180 and they advised the sales and upgrades department can help with this so we spoke to an agent explaining what we want. Quick quick and easy. The agent said the device will be delivered within 4-7 working days this was 14 September 2017 after 2 days we called in and the order was canceled, we were not notified the agent advised that the file we sent with documentation could not be opened. All of a sudden they could then view the file and logged another order 2 days after we called again and it was canceled again due to the fact that they can't view the document after spending close to 2 hours a day for the last 8 days calling trkmlkom being put through from one agent to the next trying to get answers. Bring promised we will be called back, we recieve a sms to say it has been approved. This morning we get an sms to say the device will be delivered this morning and there is a link to track the device. We open the link and it says address issue. We call the courier company and the and They advised that there is no name on the parcel and also an incomplete address. So we call the telkom call center again requesting answers and the person responsible is dead. We are leaving the country on Friday morning and we are sick of the service. This is only one of the 8 incidents that we have dealt with since November 2016 and we are Slightly fed up