Incompetence and arrogance at Telkom

I placed an order for a Telkom mobile device on 7th November 2018 and the order was confirmed same day. On Tuesday 13th November, i received confirmation that the device will be delivered to me between 8:00 am & 5:00 pm. Obviously this did not materialize. I contacted courier It, which is the service provider contracted to telkom to effect the delivery and i was advised that delivery had failed due to incorrect address details. I then contacted telkom and was assisted by a female agent who advised of same and sought to verify my address. It is at this point that it became clear that my address had been captured incorrectly by the agent. However, this should not have had any bearing as i elected to have the device delivered to my work address, which was correctly captured. It would appear that my election was not recorded correctly. The agent advised that she had escalated the matter for urgent delivery and that i would be receiving the device on 8th November 2018. Obvious to say that it did not happen, resulting in my call to courier It, which confirmed that the delivery was still awaiting address verification from telkom, needless to say that at this stage i was furious with both telkom and Courier it. To this day i am yet to receive the device. This morning i called telkom to enquire about the status of my delivery and was assisted by an agent by the name of Thabo Nzama, who indicated that there is no indication on the system to show that the matter was escalated, but however it appear that the address was corrected, he would also need to escalate the matter. I requested to speak to the sales manager and held for over 20 mins to no avail, at last the agent told me that the manager (Samkelisiwe Mbhele) could not take my call, which i found to be arrogant and dismissive. The manager could not take a minute to discuss the matter or delegate someone more senior to the call center agents to speak to me in an effort to resolve the delivery issue. I have found telkoms representatives to be *********** and arrogant at the least.