CB
Christelle B

1 reviews | Active since May 2015

02 Jun 2015, 09:31

Incompetence AGAIN from Telkom Mobile

Unbelievable. After struggling with Telkom for 3 months and hoping that all my problems are sorted, I get another Telkom Suprise.It took them 3 months to correct my package which THEY added to the system incorrectly. Just to see my next bill has a freaken MIGRATION FEE of R5840. So they **** up...and then the customer has to pay when the correct it???? How the hell does this work?? All I know is that I am FED UP!!<br> I WILL BE CANCELLING ALLLLL MY TELKOM ACCOUNTS. I Cant take this incompetence any longer. Had none of these problems with Vodacom. Worst of all is that I phone them to query my account and they cant even help me because it doesnt show on their system...so now I have to wait again..NO WAY!! ImDONE...Telkom really dissapointed me. I told them that If I get any more trouble from their side. I WILL CANCEL. How can one company be so retarted?? How many \Managers"will it take to assist me this time??<br> How many phone calls will I have to make to Telkom? They are now really wasting MY time!! If they deduct that amount. I WILL reverse it and lay a complaint at ICASA and go to the police to file a complaint of theft!! Like I said...I Had enough. A person can only take so much"""

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Replies (1)
Telkom
Telkom's reply02 Jun 2015, 09:45
Official
Hello ChristelleBez,

We regret to hear this.

Please note our Billing Team will be in-touch to assist you further.

Ref SM115090.

Apologies fro any inconvenience caused.

Regards,
Didi Guma
Telkom Social Media Team
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