1 reviews | Active since Jun 2016

25 Jul 2017, 11:08

Incompetence

<p>This is my 7th hello peter review about how **** this service is. I have cancelled my contract in November already and still am being debited. After each review they continue to just tell me that my case will be forwarded to head office and that is as far as it goes, till next month when they just debit my account again. </p> <p>Now i am fed up; i have NEVER experienced such incompetence! Taking you to court is next for harassment. </p>

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Replies (2)
Telkom
Telkom's reply26 Jul 2017, 08:45
Official

Hi jamie-lee-titus,

We sincerely apologise for the inconvenience.

Kindly note that this matter has been escalated to our Mobile department and feedback will follow.

Reference AI***.

Regards,

Rafeeqah

Telkom Social Media Team

Telkom
Telkom's reply10 Aug 2017, 15:09
Official

Hi Jamie,

Kindly note that we have escalated your query to our billing team to follow up and assist.

Regards

Tsebo

Telkom Social Media