Incompetence

<p>I purchased 10 gigs Data on the 5th or 8th May 2017. The person at Crests store that assisted me (Prevan) I believe, asked my name to confirm the transaction which of cause I did so he continued the transaction. Now this guy loaded my data to a number with 99 instead of 66 and I highly doubt me and that person share the same name and surname. When I went back to the store to query this not him or his colleague could pronounce the person's name with the number 99 so how did he manage to that I have no idea.... Since then I been in and out of that store calling the call center because that is where the store referred me to after they messed up.... the call centre been escalating this issue to the "correct dpt" every time I call them till finally they told me they can't help me the store need to refund me. The store has a story everytime i go there, then it's the call centre must fix it then they sending it to someone that should assist or they sending a query.... but no one ever comes back with an update or resolution to this mess they created. I mean I purchased the data for a reason , it's 27th May now and still nothing. I am disgusted by Telkom incompetence and rediculouse Customer service . I work in a customer service environment and something like this could get me fired and would never have gone on so long... refund or correction would have been done on the spot.... I always am very dissapointed. My high views on this company took a big fall........</p>