Incompetence

<p>We had a wonderful two years with Telkom, so decided to upgrade and renew our contracts for a further two years, ... since then, it has been nothing but headaches.<br />Firstly all our affected devices are under my wifes name, but Telkom saw fit to list each device as a separate account instead of linking them all together (Mistake No1). We closed our one bank account and switched banks, and went and informed Telkom of this. They told us to wait till after two days past the normal debit order date, and if no payment was taken off, then to come and pay manually. <br />We noticed that only half the payment went off, went we went to enquire, they told us that they took money off our new bank account for the one number, and tried to take money off our closed account on the other number, didn't get anything, so they charged us an extra R200 for that (MISTAKE No:2)<br />We have had to stand in queues numerous times as you cannot Email Telkom to find out what went wrong. Seems that they changed the bank details on the one number, and because it was not linked, they didn't do it for the other number. So I had to make a manual payment of what was due, but I refuse point blank to pay the extra R200 charge because they tried to take money out of a closed account (We told them). Now I keep on getting messages that our account has not been paid ... Case Number ********** 0</p>