Incompetence
<p>On the 5th of December 2016 I app**** for the Telkom deal of the month, on the 8th of December 2016 a lady called me to process and finalise my application as I had been approved. I had given her all the relevant details and confirmed my banking details. She then advised that the phone would be delivered to me with 3 – 5 working days. Today is two weeks since I completed the application and I have since had no word so I decided to call the Telkom Call centre. After holding on for 45 minutes a lady finally answers and takes my identity number to find my application and puts me on hold for a further 15 minutes. When she is finally back, and to my shock and horror, she advised that my application is unprocessed, I then give her the rundown of what had occurred on the 8th and she then advises me to call one of Telkom’s trade partners. I called that number and after another long hold, I give yet another lady my identity number and she advises me that I do not exist on their system.</p> <p> </p> <p>Can someone please help me get this phone before Christmas, as I intended for it to be a gift, hence I ordered it at the beginning of the month or should I go look for something else from another service preovider?</p>
Dear Noleen,
Please can you get someone to help me urgently, I am at my wits end! I woke up this morning to a cell phone that displays "this sim is no longer registered on the current network". This is the same number that I wanted to port to Telkom. I called the Telekom call centre, waited another hour only to be told that they cannot help me and that I should call their trade partners, I ask for the number and the consultant gave me the same number as yesterday, I asked her for a full list of numbers of Telkom's trade partners and she gives me two more numbers. I call the first number ********** and they advise me that they do not deal with online applications. I then call ***the number at first, rings then the call gets cut. It is fine if the application falls through and I don’t get what I want but please unblock my sim so that I can at least make and receive calls. This fiasco has really left me disappointed, angry and frustrated. I firstly don't get what I want and thereafter you take away my means of communication, which I think is absolutely unacceptable!
Dear Noleen,
Please can you get someone to help me urgently, I am at my wits end! I woke up this morning to a cell phone that displays "this sim is no longer registered on the current network". This is the same number that I wanted to port to Telkom. I called the Telekom call centre, waited another hour only to be told that they cannot help me and that I should call their trade partners, I ask for the number and the consultant gave me the same number as yesterday, I asked her for a full list of numbers of Telkom's trade partners and she gives me two more numbers. I call the first number ********** and they advise me that they do not deal with online applications. I then call ***the number at first, rings then the call gets cut. It is fine if the application falls through and I don’t get what I want but please unblock my sim so that I can at least make and receive calls. This fiasco has really left me disappointed, angry and frustrated. I firstly don't get what I want and thereafter you take away my means of communication, which I think is absolutely unacceptable!