Incompetence

I've been trying to get my Fibre connection activated for the past week and have had no ****** luck and each time i call to get it activated i get sent to another department - they don't know what the hell they are doing - as each time its a different reason - firstly they said that the order was still pending. then it was that the service isn't activated and now I'm being told that my account has been suspended on a new billing account that has not even been in my name for more than 2 weeks.

i am tired of wasting my airtime on these run around calls every damn day. this needs to be sorted out and immediately.