incompetence

the manner in which your customer care ,doesn't care in resolving customer complaints is appalling to say the least ,i have sent an email to telkom customer care because i couldn't redeem the voucher i won ,was asked to send all the details required which i did and was told i will get my voucher code in 48 hours its been more than 3 days i must beg for what is due to me this is uncalled for