Incompetence

I have been having issues with my internet since the beginning of this and to date i still do not have internet. I work from so you can the implications that come with not being productive. I have been getting the run around from telkom. Yesterday a lady from the call centre told me to switch providers and i ask her what about the data that i have purchased for the month of feb and she told i will have to forfeit the money. All i need is them to fix the problem and we will all continue with our. If i do have to switch providers i have to be refunded for the data that i have paid for the month of February.