Incompetence

Two months ago I moved my ADSL account to MWEB from Telkom. The package I chose included my ADSL line rental.<br> <br> Today a lady called me from Telkom asking why I have not paid my Telkom bill for last month and I then tell her that I currently do not have any agreement with Telkom as I have moved my ISP package AND ADSL line to MWEB and they handle all of the above now.<br> <br> After a couple of seconds she asks me to explain to her how I have a ADSL line with MWEB if Telkom is the only provider of ADSL lines.<br> <br> I explain that the line is still with them, but I am paying MWEB and they then in return pay Telkom for the line.<br> <br> She then starts laughing because that is not possible at all.<br> <br> I then try to explain it again with the same outcome.<br> <br> I ask her to put me through to her manager to which she replies that the manager is not in, after asking less politely she put me through.<br> <br> I then explain the problem to the manager who has exactly the same outcome with her laughing at me.<br> <br> I had to go into a 30 min explanation of how this works to the manager as they themselves do not know how their business works.<br> <br> I have never in my whole life dealt with more *********** people than Telkom.