Incompetence

First of all I struggled to get their contact details they kept on giving me the 081180 number which does not get through,next thing I stood on a phone for more than 2H30 hour on the phone taking me from pillar to post almost non of them did not want to assist me. My concern is a consultant in October last year called me a render a sale to me,he said to me they are going to give me 1 gig data monthly and I told him I can't take it since I am using an iPhone I need 10gig at least,he then said to me how about giving u 1 gig daily I then agreed come two months later it is one gig a month,I called the centre they said they'll listen to the record and check,they never called back I had to call them at that time I was furious as they kept giving me one Gigabyte I then told them to come and collect their devices as I am no longer interest they were so early to come and collect their device but kept deducting my account. Today I spoke to fezile Memela he transferred me to Jasline,she transferd me to Malusi He said they don't deal with cancellation and transferred to Lindelani,she was the worst she told me to follow the prompt that is not even there I had to call again and spoke to Pulani at least she tried her best to get me the information,now what amazes me is when I called the cell direct they are saying they cancelled the contract from the time they took my device.It was Dasmine saying so. I pretty sure they had a record they can listen to their consultant and asks themselves if ever they made a right choice to hire them. I am not happy at all because checked my credit score it shows that I owe Telkom for what I don't know let them explain it to