Incompetence

February I decided to settle my 2 contracts with telkom. I called and asked for the settlement amount and I was given 9000+ and 3000+. Which I further asked under what reference do I pay, the lady that helped me said no reference I made 2 separate payment with the reference number I used a year prior for my laptop settlement. Called to verify recipient and it was confirmed that cash is received the 3000+ needs to be transferred to another account I do not need to follow up it will be done. I asked that services continue meaning they must give me minutes and data. End of March I got a statement speaking of 1200+ I called and I enquired then I was told that everything is fine it's a credit not a debt. May comes and i receive an sms speaking of amount owed. I call, I am told there's only 1 account that was settled for 9000+. The other amount of 3000+ was used to pay monthly services. However I still owe for my second contract. Question is I would have dealt with this quicker if telkom had continued to debit for the 2nd contract but they stopped debiting. Now I am left with a debt of 3000+ that I thought I managed and worse of I am in arrears which reflects negatively on my credit scoring. I am disappointed and will not do business with telkom going forward. They have broken the trust relation we had.