incompetence

I phoned telkom round about 8:45. was on hold for 47min. I selected the relocation department. lady said no she can't tell me if there is additional cost if i move house and put me to billing department. billing put me to cancelation department then cancelation said no can't help only billing does this. again to billing then they put me to relocation and back to cancelation last. this call centre in ***********. I was on the line till 11:30 and nobody could give me a ref or an answer. I do not know how to resolve this because now my line is disconnection for some reason. Im a customer and this in unacceptable.