incompetence

So, I opened up a new multi sim line. The consultant at Telkom Mobile northgate opened the multi sim as a new financial contract. Now, every payment that I've made has been allocated to the old financial account which telkom has cancelled. This has resulted in the new financial account being in arrears and the old account is in surplus. Telkom then cuts my lines because of the arrears. <br> I have been to 2 branches and called the call centre multiple times. I have two case numbers which they've been working on for more than a week.<br> I am very disappointed with the competency of the employees, especially from a company as large as Telkom. I have been with them for four years and every year there is a billing issue.