Incompetence

<p>I was offered a Telkom Mobile LTE Contract in June 2016. The LTE device was delivered and I started using it. Two weeks later another LTE device was delivered to me, which I did not order. I returned the LTE device unopened to the Middelburg Mall Telkom branch. Since then I have been billed for both devices and "contracts" and all efforts to rectify this was to no avail. This month Telkom deducted a R9 960 cancellation fee for a contract or device that they wrongly sent me, and I am still unable to get the issue resolved.</p> <p> </p>