Incompetence

Around the 10th December 2014 I app**** for the Telkom Smarthome Advanced package. I filled out the necessary contract and signed a debit order at Telkom Liberty Midlands Mall.<br> <br> On the 29th December 2014 the technician arrived, but he DID NOT do the installation because he said I would only be able to achieve an Internet bandwidth of 256kb/s, as opposed to the promised contract line speed of 4Mbps. This was insufficient for me, so I decided to rather cancel the contract.<br> <br> On the SAME DAY I returned to Telkom Liberty Mall. I spoke to an attendent and MADE SURE THE CONTRACT WAS CANCELLED. I ALSO RETURNED EVERYTHING I had been given: (a) 2 x MS Office packages (b) 2 x sim cards (c) 3G ****le<br> <br> On the 10th January 2015 I received an invoice from Telkom (service ***), stating my account was going to be debited with R1555 on the 30th Jan.<br> <br> THAT SAME DAY I returned to Telkom Liberty Midlands mall AGAIN and spoke to Thato (***). She assured me the account was now cancelled, and further - that MY DEBIT ORDER HAD BEEN CANCELLED.<br> <br> On the 31st Jan, my account was debited by telkom by R1200 towards this account.<br> <br> I WANT MY MONEY REPAID, AND THIS CONTRACT CANCELLED!!!