Incompetence!!

I joined telkom internet services because the offer they advertised was really good. I had almost 2 months good experience with them, with speeds not close to the 10Mbps what I'm paying for, but still OK to do my work. I did not complain about the speed not being up to standard or what they advertised.

Now I have to relocate to another home, because the owners of my current address does not want to rent out their property anymore. I called on the 5th of April to inform Telkom in advance that we are moving to a new address from the first of May 2019. The lady who assisted me told me that the 10Mbps line will no longer be available at the new premises and that they will have to downgrade my current package at the end of April and then do the new installation in May at the new house.

Since yesterday, which was the 8th of April, Telkom dropped my line speed to 4Mbps. ***!!! The lady who assisted me over the phone on the 5th of April, told me it will only change by the end of April 2019.

I called today, the 9th of April, on 10213 to report the problem and the lady who assisted me told me they downgraded my line because of the call I made on the 5th, where I only informed them in advance of my change of address in May 2019. I kindly asked the telkom lady to correct the problem they have made, where she then told me that I must make a new application to upgrade back to my original package. Again ***!!

It's not my mistake! Why do I need to go through all the drama again, just to get what I'm currently paying for?!! If this is how they treat their customers, I don't want any of Telkom's services anymore. They can cancel all my contracts, including my mobile contacts!