INCOMPETENCE!

New contract taken out. E-mail address captured wrong. Billing issues since day 1. Bank account not in use anymore. Do not want to accept EFT payments. Finally, it was advised that EFT's must be made 10 days before debit order date. 12 days before we phoned, requested statement and amount to pay - nothing happened and call was dropped. No statement recieved. Billed for rejection fee. Trying to dispute rejection fee, manager just keeps saying the customer is liable. WORST COMPANY EVER. They thrive with incompetence!