Incompetence

My adsl went down somewhere during the morning of Sunday 23 December 2018. I phoned 10210,the agent told me there is a network element error on the DSLAM and that no one is working and I cant log a call because no problem exists on the line. I phoned again 2 hours later, this time the agent told me that technicians work 24/7 and that the reason why the DSLAM is down is because technicians are working on it. Monday 24th I logged a call online and received reference number ********** 6. I phoned again on the evening of the 26th and the agent told me that the exchange is down and that he would mark the open fault as urgent. Today 27th I called one of the technicians whom informed me that he has not received a fault for the problem and that nothing can be done if he does not get a call logged. I phoned the call centre again, now all of a sudden the call was logged today abd the problem is my modem because they cannot find any problem. I tested the modem on a working line, synced with no problem. The level of incompetence amongst call centre agents is astonishing. I logged another call today, other houses in the area is also affected and calls have been logged for them too. So if its not my modem and its not telkom, is it a ghost then?