Incompetence

<p>In November 2015 I gave the required 1 months’ notice to cancel Telkom Services ********** as I had changed to fibre optics. After numerous requests Telkom finally cancelled the service in May 2016 and agreed to backdate the cancellation to the 15 December 2015. The following was received from Telkom:</p> <p>Good morning Jennifer</p> <p> </p> <p>Apologies for the delayedresponse, we have cancelled the Internet account and backdated it to the 15 December 2015, your reference number is ********** 54A.</p> <p> </p> <p>Regards</p> <p>Hilary</p> <p>Telkom Social Media Team</p> <p> </p> <p>The refund calculation is very simple and I should have received back R3530.16 instead Telkom credited the closed account with R573.86.</p> <p>I have received a standard computer generated reply to my query regarding this but of course I do not get a call from an agent as promised in the reply.</p> <p>It took them 6 months to finally cancel my line. How long should I expect to wait now for finalisation of this long outstanding matter?</p>